Applying for a new medical office administration job is an exciting time. Review the ‘4 P’s’ and present yourself confidently and professionally.
Prepare
Ensure that your resume is up to date and has a professional feel. Updating your font to Arial or Helvetia and adding bold font or color to your name is a first step towards helping you stand out. If you are working on an Apple computer, check out the resume templates offered in Pages. It’s also worth searching for resume templates on Google. Remember that your resume is your marketing tool and could make the difference between getting an interview or not.
Research the clinic and doctors you might be working with. Try to understand their patient population and consider why you might be a good fit in this clinic. Think about how you can relate to their clients and provide outstanding service. Consider your computer skills. If you are unfamiliar with a particular EMR, consider other programs you have worked with and describe how this experience might translate. If your experience on computers or EMR systems is outdated, consider upgrading your skills at a local college. You can always mention your willingness to take a course during an interview.
Be ready to articulate why you are looking for another job and explain any gaps in employment. Finally, check your Facebook profile and other social media postings. Remove any photos you wouldn’t show your grandmother.
Practice
Consider what questions might be asked during the interview. If you were the manager interviewing for this role, what would you ask a candidate? Write down at least 4 possible questions and jot down your responses. This will help you gather your thoughts and figure out how to best articulate your skills. Have a friend ask you questions and practice interviewing. Even 5 minutes of being on ‘the hot seat’ in a mock interview will be helpful.
Common Interview Questions
- Why are you looking for another role?
- Can you tell me about your experience at Dr. Wilson’s clinic?
- What EMR experience do you have?
- Can you tell me about a time when you had to deal with a difficult patient?
- Describe your strengths and weaknesses
- This is a very busy clinic, how do you work under pressure?
- What questions do you have for me? (Be sure to prepare at least one question to show your curiosity and interest).
Present
How you present yourself at the interview is important. Dress professionally. The general rule of interviewing is to overdress rather than under dress. Bring a copy of your resume, new certificates, and possible references.
Smile often and shake the interviewer’s hand. Make eye contact. A Medical Office Administrator needs to work well with people – be sure to demonstrate your people skills during the interview.
Participate
Be engaged during the interview process. Respond to emails and phone calls promptly. Turn off your cell phone during the interview. Bring a pen and paper to take notes. Ask questions. Finally, be sure to send a thank you email as a follow-up. This goes a long way and will help you to stand out from other applicants.